Refund policy

Return & Refund Policy

We want you to be pleased with your Walk In Hope purchase. Because our products are fulfilled in different ways, return and refund eligibility varies by product type.

Books & Journals

Walk In Hope books and journals may be eligible for return within 30 days of delivery if they are unused, unread, and in their original condition.

If your book or journal arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery. We may request photographs of the item and packaging so we can assist you.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Made-to-Order Apparel & Merchandise

Walk In Hope apparel and other print-on-demand merchandise are made specifically for you when your order is placed. Because these products are made to order, we do not accept returns or exchanges for incorrect size or color selections, change of mind, or buyer preference.

Please review product descriptions and size information carefully before placing your order.

If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number and clear photographs showing the issue. After the issue is reviewed, an eligible order may be replaced or refunded.

You do not need to return a damaged or defective print-on-demand product unless we specifically instruct you to do so.

Refunds

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable except when required by law or when the refund results from an error with your order.

Cancellations

Because print-on-demand merchandise may enter production shortly after an order is placed, cancellation requests cannot be guaranteed. If you need to request a cancellation, please contact us as soon as possible.

Questions or Order Issues

If you have a question about a return, refund, damaged product, or order issue, please contact Walk In Hope through our Contact page and include your order number.

You are not walking alone. We will do our best to help resolve any eligible issue with your order.