Shipping policy

Shipping Policy

Thank you for shopping with Walk In Hope. We carefully prepare and fulfill each order and want you to know what to expect after your purchase.

Order Processing

Processing time is separate from shipping transit time. You will receive an order confirmation after your purchase, and tracking information will be provided when available once your order has shipped.

Books & Journals

Walk In Hope books and journals are fulfilled directly by Walk In Hope. Please allow time for your order to be prepared before shipment.

Estimated delivery times shown at checkout begin after an order has been processed and are estimates rather than guaranteed delivery dates.

Made-to-Order Apparel & Merchandise

Walk In Hope apparel and select merchandise are made to order. Because these products are produced specifically after your order is placed, please allow additional time for production before shipment.

Once production is complete, your order will be shipped using the shipping method available for your destination.

Orders Containing Multiple Products

Books, journals, apparel, and other merchandise may be fulfilled from different locations. If your order contains multiple product types, your items may arrive in separate packages and at different times. You may also receive separate tracking information for each shipment.

Shipping Rates

Available shipping methods, rates, and estimated delivery times will be displayed at checkout based on your order and shipping destination.

Shipping Addresses

Please review your shipping address carefully before submitting your order. Customers are responsible for providing a complete and accurate delivery address.

If you notice an address error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or has been shipped.

Tracking & Delivery

When tracking is available, you will receive tracking information after your order ships.

Carrier delays, weather conditions, holidays, and other circumstances outside our control may affect estimated delivery times.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, please contact us through our Contact page as soon as possible and include your order number.

For damaged or incorrect items, photographs of the product and packaging may be requested so we can review the issue and determine the appropriate resolution.

International Shipping

Walk In Hope currently ships within the United States. International shipping may be offered in the future.

Questions About Your Order

For questions regarding shipping or delivery, please contact Walk In Hope through our Contact page and include your order number so we can assist you.

You are not walking alone.